Faq (Frequently Asked Questions)

When will my order ship?

Orders are usually dispatched within two business days, with tracking details emailed once shipped.

Can I reuse the lashes?

Yes. Our luxury lash strips can be carefully reused when cleaned and stored in their original tray.

How do I use the sponge?

Dampen the sponge before use, gently squeeze out excess water, then blend foundation or complexion products.

What if my order arrives damaged?

Please contact us promptly with your order number. We’ll help resolve eligible issues as quickly as possible.

What is your return policy?

For hygiene reasons, makeup sponges and opened lashes cannot be returned. Unopened items may qualify.

Good to Know